Germany

Deutsche Kreditbank

300,000 €

GDPR enforcement action by Data Protection Authority of Berlin on 2023-05-31.

Rank · Sector

#52

of 322 in Finance, Insurance and Consulting

Rank · Germany

#26

of 116

Rank · All fines

#301

of 3,050

Case details

Authority: Data Protection Authority of Berlin
Date: 2023-05-31
Controller / Processor: Deutsche Kreditbank
Sector: Finance, Insurance and Consulting
Quoted Articles: Art. 5 (1) a) GDPR, Art. 15 (1) h) GDPR, Art. 22 (3) GDPR
Type of violation: Insufficient fulfilment of data subjects rights

Summary

The DPA of Berlin has imposed a fine of EUR 300,000 on Deutsche Kreditbank. A customer had filed a complaint with the DPA. The customer had submitted an application for a credit card to the bank, which was rejected in the course of an automated decision, despite the customer's good credit history and high income. The customer then requested an explanation of the reasons for the rejection of their application and the basis on which the automated decision was made. However, the controller refused to provide such information to him, which also made it difficult for the customer to appeal the decision. The DPA found that the controller violated its obligation to transparently inform the data subject about the decision upon request.

Open original source Links to the regulator's original publication or another source.