Italy

Areti spa

1,000,000 €

GDPR enforcement action by Italian Data Protection Authority (Garante) on 2022-11-24.

Rank · Sector

#30

of 169 in Transportation and Energy

Rank · Italy

#28

of 543

Rank · All fines

#169

of 3,059

Case details

Authority: Italian Data Protection Authority (Garante)
Date: 2022-11-24
Controller / Processor: Areti spa
Sector: Transportation and Energy
Quoted Articles: Art. 5 (1) d), e) GDPR, Art. 5 (2) GDPR, Art. 12 GDPR, Art. 15 GDPR, Art. 24 GDPR
Type of violation: Non-compliance with general data processing principles

Summary

The Italian DPA has fined electricity supplier Areti spa EUR 1 million. A customer had filed a complaint with the DPA due to Areti classifying them as a defaulting customer, which prevented them from switching to another electricity supplier.

This was due to the fact that outdated data in Areti's databases had not been updated following a mismatch in the company's internal systems. The incident affected around 47,000 customers.

The DPA's investigation also found that Areti had stored the data for an inadequate length of time. In addition, Areti failed to properly respond to requests to exercise data subject rights.

Open original source Links to the regulator's original publication or another source.