France

FREE MOBILE

300,000 €

GDPR enforcement action by French Data Protection Authority (CNIL) on 2021-12-28.

Rank · Sector

#70

of 369 in Media, Telecoms and Broadcasting

Rank · France

#38

of 74

Rank · All fines

#297

of 3,050

Case details

Authority: French Data Protection Authority (CNIL)
Date: 2021-12-28
Controller / Processor: FREE MOBILE
Sector: Media, Telecoms and Broadcasting
Quoted Articles: Art. 12 GDPR, Art. 15 GDPR, Art. 21 GDPR, Art. 25 GDPR, Art. 32 GDPR
Type of violation: Insufficient fulfilment of data subjects rights

Summary

The French DPA (CNIL) has imposed a fine of EUR 300,000 on FREEE MOBILE.

The CNIL had received numerous complaints regarding the company's failure to comply with data subjects' rights.

During its investigation, the CNIL found that the company had failed to respond to data subjects' requests in a timely manner. In addition, the company failed to comply with the data subjects' right to object, as it continued to send advertisements to the data subjects despite them having exercised their right to object.
In addition, the CNIL found that the company had failed to implement adequate technical and organizational measures to ensure a level of security appropriate to the risk to the data subjects. For example, it had sent users passwords by email in clear text.

Open original source Links to the regulator's original publication or another source.