Spain

VODAFONE SERVICIOS, S.L.U.

40,000 €

GDPR enforcement action by Spanish Data Protection Authority (aepd) on 2021-10-26.

Rank · Sector

#219

of 366 in Media, Telecoms and Broadcasting

Rank · Spain

#268

of 1,070

Rank · All fines

#798

of 3,039

Case details

Authority: Spanish Data Protection Authority (aepd)
Date: 2021-10-26
Controller / Processor: VODAFONE SERVICIOS, S.L.U.
Sector: Media, Telecoms and Broadcasting
Quoted Articles: Art. 6 (1) GDPR
Type of violation: Insufficient legal basis for data processing

Summary

The Spanish DPA (AEPD) has imposed a fine on VODAFONE SERVICIOS, S.L.U.. A data subject has filed a complaint with the AEPD against the data controller. The data subject states that she received invoices and debits on her bank account for the payment of Vodafone services that she had not booked herself. The data subject also stated that she was receiving calls from the collection company Bureau Veritas asking her to pay for these services. As it turned out, fraudsters had used the data subject's personal data to conclude a service contract. However, the personal data had been entered into the company's information systems without any verification that the contract was lawful and had actually been concluded by the data subject. The original fine of EUR 50,000 was reduced to EUR 40,000 due to the voluntary payment.

Open original source Links to the regulator's original publication or another source.