Austria

IKEA

1,500,000 €

GDPR enforcement action by Austrian Data Protection Authority (dsb) on 2024-08-16.

Rank · Sector

#26

of 595 in Industry and Commerce

Rank · Austria

of 38

Rank · All fines

#138

of 3,042

Case details

Authority: Austrian Data Protection Authority (dsb)
Date: 2024-08-16
Controller / Processor: IKEA
Sector: Industry and Commerce
Quoted Articles: Art. 5 (1) a), c) GDPR, Art. 6 (1) GDPR
Type of violation: Insufficient legal basis for data processing

Summary

The Austrian DPA has imposed a fine of EUR 1,500,000 on IKEA. The controller used excessive video surveillance, including in public spaces and the checkout area. Additionally, the video surveillance captured customers entering their credit card PINs when making payments. The controller appealed against the decision to the Austrian Federal Administrative Court, which upheld the DPA's decision in its ruling on 25 June 2025. June 2025.

Open original source Links to the regulator's original publication or another source.