Spain

CAIXABANK, S.A.

3,500,000 €

GDPR enforcement action by Spanish Data Protection Authority (aepd) on 2024-12-12.

Rank · Sector

#10

of 322 in Finance, Insurance and Consulting

Rank · Spain

#13

of 1,075

Rank · All fines

#93

of 3,050

Case details

Authority: Spanish Data Protection Authority (aepd)
Date: 2024-12-12
Controller / Processor: CAIXABANK, S.A.
Sector: Finance, Insurance and Consulting
Quoted Articles: Art. 5 (1) f) GDPR, Art. 25 GDPR
Type of violation: Insufficient technical and organisational measures to ensure information security

Summary

The Spanish DPA has imposed a fine of EUR 3.5 million on CAIXABANK, S.A. Following a complaint from customers, it was found that the mother of an account holder had access to a joint account via the bank's online platform, even though she was neither the account holder nor an authorized user. The DPA found that CaixaBank had not taken adequate technical and organizational measures to protect personal data. In addition, the principle of data protection by design and by default had been violated.

Open original source Links to the regulator's original publication or another source.