France

FREE SAS

300,000 €

GDPR enforcement action by French Data Protection Authority (CNIL) on 2022-12-08.

Rank · Sector

#71

of 369 in Media, Telecoms and Broadcasting

Rank · France

#39

of 74

Rank · All fines

#299

of 3,050

Case details

Authority: French Data Protection Authority (CNIL)
Date: 2022-12-08
Controller / Processor: FREE SAS
Sector: Media, Telecoms and Broadcasting
Quoted Articles: Art. 12 GDPR, Art. 15 GDPR, Art. 17 GDPR, Art. 32 GDPR, Art. 33 GDPR
Type of violation: Insufficient fulfilment of data subjects rights

Summary

The French DPA has imposed a fine of EUR 300,000 on FREE SAS.

The DPA had received several complaints from individuals experiencing difficulties in exercising their rights to access and delete their personal data at FREE.

During its investigation, the DPA found that the company did not process the requests for access and deletion of personal data in a timely manner.

The DPA also found that the company failed to ensure the security of personal data. For example, the company allowed users to use insecure passwords and user passwords were stored unencrypted in the company's databases.

Finally, the DPA found that the company had not adequately documented a data breach.

Open original source Links to the regulator's original publication or another source.