Spain

BANCO BILBAO VIZCAYA ARGENTARIA, S.A.

70,000 €

GDPR enforcement action by Spanish Data Protection Authority (aepd) on 2022-10-31.

Rank · Sector

#109

of 322 in Finance, Insurance and Consulting

Rank · Spain

#147

of 1,075

Rank · All fines

#585

of 3,050

Case details

Authority: Spanish Data Protection Authority (aepd)
Date: 2022-10-31
Controller / Processor: BANCO BILBAO VIZCAYA ARGENTARIA, S.A.
Sector: Finance, Insurance and Consulting
Quoted Articles: Art. 5 (1) b) GDPR, Art. 5 (1) f) GDPR, Art. 32 GDPR
Type of violation: Non-compliance with general data processing principles

Summary

The Spanish DPA has imposed a fine of EUR 70,000 on BANCO BILBAO VIZCAYA ARGENTARIA, S.A.. A customer of the bank had filed a complaint with the DPA. The customer had in the past, in their capacity as an attorney, filed a statement of claim against the bank by their client, also a customer of the bank.

The bank had then sent a reply to the client and in it, instead of the professional address of the data subject, the attorney, had inadvertently noted their private address.

The DPA firstly found that the bank processed the attorney's personal data in a way that was incompatible with the purposes for which the data were collected (management of their private account).

In addition, the DPA found that the unauthorized disclosure of the attorney's personal data occurred due to inadequate technical and organizational measures at the bank.

Open original source Links to the regulator's original publication or another source.