Spain

Telefónica SA

30,000 €

GDPR enforcement action by Spanish Data Protection Authority (aepd) on 2019-11-14.

Rank · Sector

#246

of 369 in Media, Telecoms and Broadcasting

Rank · Spain

#296

of 1,075

Rank · All fines

#881

of 3,050

Case details

Authority: Spanish Data Protection Authority (aepd)
Date: 2019-11-14
Controller / Processor: Telefónica SA
Sector: Media, Telecoms and Broadcasting
Quoted Articles: Art. 5 GDPR
Type of violation: Non-compliance with general data processing principles

Summary

Telefónica had charged the complainant various fees in connection with the operation of a telephone line which the complainant had never owned. The reason for this was that the complainant's bank account was linked to another Telefónica customer, which led to the charges being debited from the complainant's account. According to the AEPD, this is contrary to the principle of accuracy as required by Article 5(1)(d) GDPR.

Open original source Links to the regulator's original publication or another source.