Spain

TELEFÓNICA MÓVILES ESPAÑA, S.A.U.

900,000 €

GDPR enforcement action by Spanish Data Protection Authority (aepd) on 2022-02-01.

Rank · Sector

#51

of 369 in Media, Telecoms and Broadcasting

Rank · Spain

#33

of 1,075

Rank · All fines

#184

of 3,051

Case details

Authority: Spanish Data Protection Authority (aepd)
Date: 2022-02-01
Controller / Processor: TELEFÓNICA MÓVILES ESPAÑA, S.A.U.
Sector: Media, Telecoms and Broadcasting
Quoted Articles: Art. 5 (1) f) GDPR
Type of violation: Non-compliance with general data processing principles

Summary

The Spanish DPA has fined TELEFÓNICA MÓVILES ESPAÑA, S.A.U. EUR 900,000. Four Telefónica customers had filed complaints with the DPA. In the course of its investigation, the DPA found that fraudsters had pretended to be the data subjects when contacting Telefónica and had demanded a copy of their SIM cards. As a result, they were able to conclude contracts at the expense of the data subjects and carry out various transfers. According to the DPA, Telefónica had not properly verified the identity of the fraudsters before issuing the SIM cards and ensured that the inquirers were really the SIM card holders.

Open original source Links to the regulator's original publication or another source.