Spain

Orange Espagne S.A.U.

700,000 €

GDPR enforcement action by Spanish Data Protection Authority (aepd) on 2022-02-01.

Rank · Sector

#59

of 366 in Media, Telecoms and Broadcasting

Rank · Spain

#34

of 1,071

Rank · All fines

#208

of 3,042

Case details

Authority: Spanish Data Protection Authority (aepd)
Date: 2022-02-01
Controller / Processor: Orange Espagne S.A.U.
Sector: Media, Telecoms and Broadcasting
Quoted Articles: Art. 5 (1) f) GDPR
Type of violation: Non-compliance with general data processing principles

Summary

The Spanish DPA has fined Orange Espagne S.A.U. EUR 700,000. Two Orange Espagne customers had filed complaints with the DPA. In the course of its investigation, the DPA found that fraudsters had pretended to be the data subjects when contacting Orange Espagne and had demanded a copy of their SIM cards. As a result, they were able to conclude contracts at the expense of the data subjects and carry out various transfers. According to the DPA, Orange Espagne had not properly verified the identity of the fraudsters before issuing the SIM cards and ensured that the inquirers were really the SIM card holders.

Open original source Links to the regulator's original publication or another source.